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FREQUENTLY ASKED QUESTIONS

General Information

Welcome to our FAQ page. Here you will find common questions about our products and information.


Can you make mesh size for ____? Can you change a texture/tweak a current design?

We can only make so many sizes. Most popular bodies include Belleza Freya & Isis, Maitreya Lara & Slink Hourglass.

As of late 2020-2021 new sizes Include Belleza Freya + Isis, Legacy + Perky, Maitreya Lara + Petite. We are slowly adding much requested Kupra to the existing sizes.
We encourage you to try demo as always! As time change so do most popular body sizes. We can't do them all but we try to keep up with demand!

Second Life is moving towards mesh bodies and I think it's wonderful that we can have so much improvement from the default linden avatar. It's near impossible to make sheer lingerie in a fit mesh size for the linden body, as sliders will not correspond perfectly with all shapes.

No custom work — I'm sorry — the time does not allow me to make custom adjustments to current designs. You can always ask but typically what is included is what stands. We do not  out-source for meshes/sizing/rigging so everything does take longer to create.

I didn't get my items / Where is my updated item?

You can get a redelivery at the Mainstore — even if your purchase was made via Marketplace. If you are trying to update older items and you do not see them on the list, please contact Freya Olivieri.


Why was I banned?

Please see the last section of our Store Policy


Mesh doesn't fit my body

If you purchased item that contains your body size, the solution is probably simple. We test all sizes prior to release, and any bugs are worked out early on. If you find something that isn't listed here, please let us know

Belleza body: Please make sure that you change cleavage type to perky/correct one. Our sizes state which cleavage you should enable and if not, this information is included in the fitting notecard.
Belleza HUD supports 3 cleavage types:

 Natural (exactly as name suggest, natural cleavage without any garment support for looser fitted items)
 Perky (we usually use this one for bras, tops, clothing in general as well as bikinis to give a more natural looking "support" in the chest area)
 Pushup (perfect for push up bras, tops, corsets and dresses that require push up effect)

You can change these settings via Belleza HUD, under "Shape" tab. Once you open it, the breast options will pop up. Click on "Perky". This is my favorite cleavage to work with when it comes to clothing :)

Unfortunately sometimes we cannot include more than one type simply due to lack of time. Please understand this, thank you.

 

Please double check you are wearing the correct size prior to reaching out with a bug.

Other issues: Sheer mesh lingerie which shows skin will clip with other sheer textures, such as tattoos or hair, giving it the appearance of broken/chopped up/disappearing in a portion of the body. That is the nature of Second Life and it's a known bug. We recommend wearing hair that doesn't fall directly over the sheer fabric (pulled back, falling to the sides rather directly on chest, updo's etc.) If you are wearing tattoo in the same area as fabric, it's best that you turn it off to prevent clipping and holes. Belleza nipples also contain transparent textures, you may want to turn them off.

If you are having trouble rezing textures/having invisible attachments it's most likely a bug and you should troubleshoot viewer settings.

https://wiki.firestormviewer.org/server_attachment_issues

Please check your attachments and try to avoid adding multiple attachments to the same point. Rigged mesh can be attached anywhere, so chose a slot that is available. If textures are not rezing, you an clear texture cache (properly) and relog.

https://wiki.firestormviewer.org/fs_cache_clear

Satellite Stores - Rentals

We are not interested in rentals at the moment. Thank you for your interest!

Reselling


We do not offer reseller packages and we never will. We want to keep our customers happy and provide them with quality customer support as well as keeping our products under one roof